Applying Best Practices to Support your Technology

Working closely with our clients, TP Systems can support, manage and maintain custom or existing applications where we add value by identifying areas for cost improvement, increasing productivity and/or streamlining operations. We also ensure systems remain available, reliable and secure.

We provide maintenance and support services that adhere to a mutually agreed to Service Level Agreement. We ensure a problem-free, reliable applications environment so that our clients can rely on their mission-critical applications without interruption. TP Systems adheres to best practices which have evolved through the development of the IT Infrastructure Library (ITIL). ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information services.

Applications management comprises a variety of disciplines, including:

• Incident management
• Problem management
• Enhancement management
• Release management
• Change management
• Documentation management