Help When you Need It
With our Enterprise Service Desk, you can focus on what you do best without the worry of problems halting your productivity. Using our experience, our highly trained service desk engineers can work with you and your associates on the day-to-day activities that support your organization. TP Systems’ Enterprise Service Desk is designed to be comprehensive, yet flexible.
Our service desk support provides a single point of contact for service requests and emergency calls offered during regular and after business hours.
- ITIL-based Methodology and Toolset (Incident Management System) that is accessible over the web by both TP Systems and your staff
- On-demand Reporting
- Above industry average customer satisfaction ratings
- Help Desk Institute Certified Engineers ensure your customer issues are resolved by courteous, knowledgeable experts
- Leverages our MSP Alliance Accredited Network Operations Center
- Proven call-taking and problem-solving methodology adapted to your needs
- Access to state-of-the-art technology tailored specifically to proactively maintaining reliable systems and networks
Providing a single point of contact through our Service Desk ensures that we meet target service levels for response and that the service request is accurately recorded to enable future reporting and tracking.